Are SOPs right for your shop?
Posted to Shop Management Forum on 7/28/2016
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Meeting your Key Performance Indicators (KPIs) obviously is
important to you as a repair or collision shop owner or
manager. But do your employees recognize the importance? Are
they in line with the correct steps needed to achieve these
goals?
Creating and implementing Standard Operating Procedures
(SOPs) are the best ways to ensure each employee knows the
proper method of performing various jobs throughout the
shop. Utilizing SOPs also ensures that business can continue
should any employee be gone for any amount of time, and can
keep you on track to meeting your KPIs.
Depending on what the SOP addresses, its structure will
vary. But each one should cover the what, where, when, why
and how of individual shop procedures. The editorial staffs
of Motor Age and ABRN have created a whitepaper outlining
how to develop SOPs and have included an example you can use
to get started.
http://automechanika.searchautoparts.com/standard-operating-procedures?utm_campaign=CTT Editorial&utm_medium=website_blog&utm_source=IATN
Download this whitepaper to learn:
Why you need SOPs Where you should use SOPs How to develop
an SOP How to implement an SOP
Peter Meier Technical Writer Motor Age Zephyrhills, Florida, USA
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