Posted to Shop Management Forum on 2/3/2016
'People Person' (Hard Lessons)
Speaking with auto shop owners, I often hear, "I'm not a
people person." I believe the things we do effect how others
react to us. For instance, those who think others are out to
get them will find a lot more negative interactions.
Alternatively, those who feel others are just people like
themselves tend to have less negative interactions.
At a young age people begin to form their views of the
world. If the environment appears hostile, they tend to view
people one way. Others see people as friends or at least
pleasant to be around. I feel career choice also factors in.
People who depend directly on the approval of others, like
salespeople, tend to develop better people skills. Others
working in technical fields, lack the direct interactions
and may concentrate more on other skills.
This was a problem for me and with great effort I have
gotten much better. I share a few of the things here that
have helped me and hope other may add to the list.
1.) Discipline reduces chaos and lack of chaos makes it much
easier to deal with the normal problems of life.
2.) An organized environment prevents many small annoyances
that put people on edge and cause them over react.
3.) Time off and enjoyable recreation is as important to
success as working hard. Without down-time, small things
tend to become big things.
4.) Because something is thought does NOT mean it needs to
be verbalized. One of the greatest abilities in getting
along is to control speech.
5.) Assuming others do not understand, rather than they are
trying to be annoying, keeps things in perspective.
6.) Remember people are concerned with their own situations.
Most do not intend to annoy, instead they are simply not
7.) Showing a bit of respect to others will make almost
everyone far easier to get along with.
8.) Courtesy is the lubricant that keep society moving
smoothly. Several good books exist on how to be more
courteous and are well worth reading.
9.) First impressions are important. A smile and a friendly
greeting can help diffuse many unpleasant situations.
10.) When a person is upset, listen and let them explain
their side. When in an emotional state, logic will not
11.) Forget the phrase "You're wrong." Instead try, I'm not
sure I understand, can you explain that? Many times we may
find they are not wrong at all.
12.) Consider the weight of the situation. Finding who's
wrong is often less important than solving the problem. For
instance, is this really a hill you are willing to die to
Louis from Louisiana
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