Posted to Shop Management Forum on 1/12/2016
Another way of looking at shop equipment needs
I see a lot of shop owners on here discussing tool and
equipment needs on the various forums, and it seems like the
main decision making factors are ROI and direct effect on
productivity. I have been doing some research for a project
that brings another factor to the table, employee
Research has show when employees get frustrated about
working conditions, lack of proper equipment, or equipment
in disrepair they become disengaged. Now there are many
factors that can cause an employee to become disengaged,
regardless of the reason a disengaged employee will be less
productive, more likely to become injured and more likely to
steal from you.
An employee who becomes frustrated about lack of equipment
is actually a great employee that has fallen prey to bad
management. This is an employee who has the desire to do his
or her best at work, but becomes frustrated with the working
conditions. Research shows that these employees end up
having family problems due to lack of equipment at work,
they are frustrated after they leave the shop and it's
evident to their family. Anxiety levels rise the minute
these employees wake up in the morning on a work day.
Eventually this employee will leave your company, and
turnover can be very costly, especially for technicians.
It is important to meet with all employees regularly to
listen to their needs. Nothing needs to change overnight,
slow improvements will keep the employees happy and engaged.
Also remember your employees are subject matter experts,
they know better than anyone what your company needs.
I just wanted to bring some awareness to this, and hopefully
it changes the way we look at shop equipment. Below is a
video from Office Space that shows some employee frustration
with their printer, while it is humorous it is also so true.
College of DuPage Automotive Service Technology
Glen Ellyn, Illinois, USA
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