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International Automotive Technicians Network
Re: To make a sale or charge diagnostic
Posted to Shop Management Forum on 11/30/2015 4 Replies


You KNOW those solenoids are high failure items and you KNOW fuses don't blow for no reason at all. Playing Mr. Nice Guy is a setup for "It's doing the same thing again." scenario.

Personally, I would let your experience speak and tell him what you would do if it were your vehicle. I call it the Jiminy Cricket principle of "Let your conscience be your guide." I would have absolutely no qualms about selling the customer what needed to be sold to keep that fuse from blowing again. (and you know it will)

Just my opinion...

Larry Bloodworth
Technical Information Specialist/Technician
Tanner Transmissions
Draper, Utah, USA

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