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International Automotive Technicians Network
Re: But It's A Good Deal! :)
Posted to Shop Management Forum on 11/16/2015 14 Replies

You're getting paid to perform a service and offer an opinion, not to change a customer's mind. Why are you so dead-set on the customer seeing things like you do?

If the customer is hell-bent on buying the vehicle anyway, you're not doing yourself any favors trying to change his mind. If he's going to buy it anyway, he may be offended and take it elsewhere for the needed repairs.

If it were me, I would be congratulating the customer on what a smart buy he made and build up his ego. While telling him most people aren't as sharp as he is, I would be also selling him on the needed work at the same time making it like a "partnership" type deal. Sort of like a project vehicle to get in top working order. Buddy up to him and make a sale. Know what I mean?

There's opportunity in every situation.

Larry Bloodworth
Technical Information Specialist/Technician
Tanner Transmissions
Draper, Utah, USA

14 Replies Received (View Replies)