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International Automotive Technicians Network
Re: High Quotes, Or Unrealistic Customer Expectations?
Posted to Shop Management Forum on 1/14/2015

Scott as the industry has changed over the years I have found that the technology is relative to the make and model. People who own a Cadillac expect to pay more for service than the Escort customer. With that said I or we as the service provider have to educate our customers on what we will be doing on there vehicles regardless of the time involved. Properly educated customers will pay for a job done well be it a light bulb or an engine repair just provide great customer experience they will always come back.

Michael Burgess
Tmr Automotive
Norwich, Connecticut, USA