Posted to Shop Management Forum on 10/30/2014
Re: Joe and the Sign or Where's the Problem :)
Why not ell them what the code is? I always put it on the
work order anyway, so they know what I fixed.My customers
know that I am not autozone, and they always have me fix it
in the end.
A good example of free scan that I do, yesterday I did an
oil change on a lexus ES300. I call him back, and tell him
that I noticed the check engine light was on, with evap leak
codes. I tell him that for $xx, which is what I charge per
hour, I will smoke the system for leaks, and correctly
diagnose it. After I see there are no leaks, I notice that
the purge solenoid doesn't open. Quote the customer $xxx.xx
for a new purge solenoid installed.
From that free scan, i was able to get another 1.5 hours out
of the job, and have a customer that knows I won't overlook
simple stuff when doing routine maintenance.
Sean Van Horn
Red's Auto Rehab
Cornville, Arizona, USA