Re: Joe and the Sign or Where's the Problem :)
Posted to Shop Management Forum on 10/29/2014
1 Reply
I never said free diagnosis, only free scan. Being the only
shop in a town of 3,000, where most of the residents will
drive 15 minutes to the city that has way too many shops,
just because of location reputation, I need all the word of
mouth I can get.
I will never accept payments for repairs, and will not
release the vehicle without payment, so I don't think I will
have a customer paying me $25 a month.
I'm trying to figure out why so many on here are hostile to
the idea of going the extra mile to keep a customer happy. I
already have one customer for life, because he had been to
another shop that charged him $300 to diagnose a no start
when cold issue, and never performing any repairs, because
they never found the problem. Their justification was that
they spent time on it, and so they are owed for the time. My
opinion is, if they didn't fix anything, there is no
justification for charging more that a base fee. Since I
opened this shop in May, I have made a significant amount of
money from him, and his friends.
Sean Van Horn Owner/Technician Red's Auto Rehab Cornville, Arizona, USA
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