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International Automotive Technicians Network
Re: Joe and the Sign or Where's the Problem :)
Posted to Shop Management Forum on 10/29/2014

That's how I explain it to customers as well. I will install the part for $x.xx, and it it still doesn't work, I will diagnose it for $x.xx. Most of the time, that customer will have me diagnose it first. If it's a really simple diagnosis, I will even check it first, rather than wasting their money if they are wrong.

Sean Van Horn
Red's Auto Rehab
Cornville, Arizona, USA