Posted to Shop Management Forum on 7/31/2014
Credit Card Processing, Don't Get Screwed
We have been with a credit card processor for several years
and I guess have been happy. No problems, but the expense
stings, so when Alex from PayProtec called me and told me he
could save me a lot of money I was skeptical but thought I
would let him show me. He came out and ran a spreadsheet
after analyzing my last few months with my then current
processor. The discounts were about the same, however the
fees were a lot lower, all told we would save between
between one and one and a half mortgage payments a year. AND
we would have next day funding to our bank account on
anything run before 2:00pm local time. WOW, how could I
refuse? I mean I don't get a raise that big very often!
So we signed up. Then things went downhill. The new (free)
machine came but it would only run debit not credit cards,
that took two weeks to straighten out. But finally
everything worked, I kept my old machine active while I ran
some test charges with my personal card. Yep they hit the
bank and the amount was correct. Oh by the way I must
mention, during the time that I was dealing with the
programming of the terminal, the customer service was good,
short waits, they spoke clearly and were understandable.
Switched over and started using PayProtec at the beginning
of July, ran lots of charges from July 2nd thru the 10th. I
realize there was a holiday in there, but NOTHING hit my
account until July 14th. Meanwhile our checking account
became overdrawn, and I accumulated as much in overdraft
fees as I would have allegedly saved! Called my rep, no
answer. Eventually got to HIS boss, nothing there either.
Turns out they are not employees but 1099 contractors.
Finally tracked down the CEO of the company, and just got
off the phone with his assistant. Sorry but they are not
going to do anything about the fees, see I was overdrawn in
my account on the 3rd day of this fiasco and hadn't gotten
enough money deposited to cover things, except if they had
done NEXT DAY FUNDING as promised the money would have been
there...... Anyway I have their nice little terminal boxed
up and ready for them if they want it back, if they had a
window I could throw it through!
So this is a warning, if PayProtec approaches you for credit
card processing....stay far away.
San Francisco Auto Repair Center Inc.
San Francisco, California, USA
49 Replies Received
49 Replies Received