Posted to Shop Management Forum on 7/22/2014
26 Replies
Hoping some of you can shed some light on this confusing
situation. A 2007 Subaru Forester gets towed in the shop
because the owner said she opened the door and water poured
out. (apparently it was parked on the road and because of
heavy rain and a clogged sewer drain, the water level rose
high enough to fill the car inside--she also said the dash
lights were flashing when she tried to start it so she had
it towed)
Upon arrival, the tech sat in the driver seat and got a wet
a**. However, it started and ran fine with only the MIL lamp
on. Insurance company paid to have the carpet removed and
cleaned. They asked what else it needed and we thought about
the seat motors and seat airbags and connectors being
submerged in water so recommended new seats.
Here's the problem = new seats are unavailable from Subaru.
So the insurance company wants us to "certify" (and
therefore be liable for air bag and seat failure) that all
is well with the original seats. All is well now, but how
can we be sure the water will or will not cause future
corrosion issues in the seat motors and air bag system?
So it was recommended to get used replacement seats. Well,
they are very few to be found but after a few tangled
attempts we get our hands on some. They get shipped in and
the are in rough shape. Broken glass on them and dirty/worn
to the point the won't clean up any thing like the
originals. And how can it be known they also didn't get wet?
So wwyd? We want to give a good repair but seems the parts
aren't available to do that. So the insurance company wants
us to be liable and "certify" the old seats or any used ones
we can find to put in.
I appreciate your opinions on this and any direction from
experience you can give.
Thanks in advance guys and gals.
Mark Lubenow Owner/Technician M&D Auto Services Lannon, Wisconsin, USA
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