× Auto Repair Pros Member Benefits TechHelp Knowledge Base Forums Resources My iATN Marketplace Chat Pricing About Us Join Industry Sponsors Video Members Only Repair Shops Auto Pro Careers Auto Pro Reviews
Join Now
International Automotive Technicians Network
Re: Customers: What they really mean to say
Posted to Shop Management Forum on 6/22/2014

A guy showed up at my home , mid December , below freezing temps outside ,driving an older Ford Ranger pickup , tells me his truck is acting up . This is a weekend as well , he then says he installed a water injection kit in his Ranger " it's going to increase my gas mileage ", can't figure out why his check engine light comes on . I tried to explain to him about water ,condensation , freezing temperatures , and catalytic converters .He had the attitude , no matter what you say , you're wrong and I'm right .Told him to unhook the water injector , take it for a highway run , let me know how it turns out . Never got a call back or another visit .

Roger Rutledge
Technician/Shop Foreman
Riverside Landscape Contractors Inc
Brantford, Ontario, Canada