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Diagnostic Software
Posted to Shop Management Forum on 4/9/2014 45 Replies

Ok, I don't normally post, but yesterday, I just had enough. We use Shopkey Pro in our shop, and I went ballistic with it. I had a 2000 Nissan Sentra SE 2.0 for an Alternator change, and the Shopkey quoted 1.2 Fine until I got into it, and found the lower bolt can't be removed by the method listed. The lower bolt slide's out right into the frame, and anything short of removing bracket after bracket was impossible. Tried even lowering the engine, to gain 2" was futile. This is not the first time, Shopkey has been DEAD wrong about procedures or even not giving removal of some equipment at all. I love the wiring diagrams in Shopkey pro, and the way they highlight circuits, but we are an all around shop that troubleshoots Starters, Alternators, and Batteries in every make of vehicle thought of, and I really need to depend on these programs. I have used Alldata in the past, and like there approach, but the wiring sections aren't really anything to write home about and very restrictive. So here's my question. What program are you using, and why? This company needs to keep it simple, so if I need to put a new person in the shop and get them started, they can jump in and go to work. Also, so the times are pretty close as far as possible taking all things into consideration. The shop does like the estimate forms that Mitchell's uses so I need to take that into consideration also. Thank you for you time. Tim

Timothy Smith
Technician/Service Advisor
Tri State Battery
Newark, Delaware, USA

45 Replies Received (View Replies)