Posted to Shop Management Forum on 11/4/2012
Re: WWYD? This is a tough one!
If I really needed the work, I wouldn't be a pansy about it.
1) Make an early morning appointment.
2) Look at the situation and agree on a price.
3) Grab a full-face painter's mask, a water hose, a couple
of salad tongs, a bottle of 409, and a garbage bag.
4) Roll up my sleeves and proceed like a BOSS.
That is, if I really needed the work, and/or really saw the
value of impressing this customer.
Quick Stop Smog & More
Sacramento, California, USA