Posted to Shop Management Forum on 11/4/2012

Donald,

If I really needed the work, I wouldn't be a pansy about it.

1) Make an early morning appointment.

2) Look at the situation and agree on a price.

3) Grab a full-face painter's mask, a water hose, a couple of salad tongs, a bottle of 409, and a garbage bag.

4) Roll up my sleeves and proceed like a BOSS.

That is, if I really needed the work, and/or really saw the value of impressing this customer.

Take care,

Michael Barry
Technician
Quick Stop Smog & More
Sacramento, California, USA