Posted to Shop Management Forum on 7/24/2012
Act Like You've Been There Before
The young athlete scored a touchdown in a collegiate game.
He immediately launched a shameless display of self-centered
celebration regarding his own success in the end zone,
demonstrating a distinct lack of class.
The coach pulled him aside after he'd high-stepped off the
field and said, "Act like you've been there before".
The young man lacked the perspective of success and he had
been totally immersed in himself. The outcome of every play,
when it's drawn up, is to score. If every player does the
job they are supposed to do, that's how it happens. It's
A "natural, organic" grocery store had spent a lot of money
to send out glossy, color mailers, offering a pound of
organically grown beef for free with the coupon. This
store's market was not the homes in the neighborhood, it was
the entire city. I got one of these coupons in the mail and
stuck it in my purse. The store was out of my area, but I
was very curious about the beef and had been intending to
try some. I finally got to the store, took the beef to the
checkout and discovered that my coupon had expired literally
2 days before. It was the first thing the clerk pointed
out---"This is expired!" she sternly proclaimed.
I don't wish to get into the free stuff discussion or even
the discounting discussion. The issue is, the store spent
money, she ticked off a customer because of poor
perspective--either hers, the store's or lack of training in
how to handle the recently expired coupons situation. (Hint:
never spend money to make a customer mad--you can make them
mad for free).
How many times do we see posts here lamenting the lack of
respect we get from the public? Do we act like we deserve
it? Do we maintain the perspective to understand how each of
our own actions weaves the fabric of respect and success,
both for us and our employers?
How can a supervisor of workers disrespect a worker through
words or actions and possibly expect respect in return? How
can a team member expect to be respected themselves if they
don't follow simple rules of teamwork?
It is amazing to me to read thoughts expressed here about
how being and acting like "being the all-important center of
the universe" is all that should be expected of any of us.
If we simply do our jobs, that should be enough. Never mind
that we don't respect others, they should still respect us.
If any of us expect this trade of ours to earn respect in
our communities, we must start by acting like we've been
there before and are respected every day. Respectful people
act like they are not only respected themselves, but they
respect others, as well.
One of the true measures of character is how we treat others
who can never do a thing for us in return.
Becky from Nebraska
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70 Replies Received