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Re: Customer ask's 'Can you fix it without a diagnostic?'
Posted to HVAC Forum on 8/13/2004

Jason,

Yep; I agree that there are some people that want something for nothing. I am guilty of talking to these people on the phone, but I do limit the conversation. I try to be polite and I just give out the information that is necessary to try to get them ... Login to read more.