"Skill Sets for the Service Advisor"

Presented by Mark Hambaum - Brought to you by Bumper-to-Bumper

Wednesday: June 18, 2014 -- Part 1: 8:00 am -- 11:00 am Wednesday: June 18, 2014 -- Part 2: 1:00 am -- 4:00 pm

Thursday: June 19, 2014 -- Part 1: 8:00 am -- 11:00 am Thursday: June 19, 2014 -- Part 2: 1:00 pm -- 4:00 pm

This format allows you to attend Part 1 on Wednesday morning and Part 2 on Thursday afternoon; or you may attend both the morning and afternoon sessions either day.

To register, please call Jim Johnson at: 502-583-7795. The cost is $250.00 per attendee.

WHY ATTEND?

As a service advisor YOU are the shop as far as your customers and prospective customers are concerned. YOU play a pivotal role in shaping the image of your shop in the minds of people. All of the money, time, and effort invested in marketing and advertising ultimately ends up in YOUR hands! The success and profitability of your shop is directly related to YOUR ability to connect with people, consistently generate sales, and satisfy customers. With so much riding on YOUR performance, it just makes sense to learn and master the skills needed for YOU and your business to thrive. You'll learn methods and techniques to:

- Convert more inquiring phone calls to jobs in the shop

- Sell customers their full buying potential, including testing & diagnostic services

- Turn objections into sales

- And much more!

Whether you're new to the role of service advisor and in need of acquiring the skills and knowledge to be successful, or whether you're a seasoned veteran looking to brush up, pick up a few new ideas, and gain a fresh perspective, this class is for you.

Regards,

Mark Hambaum
Educator/Instructor/Consultant
MDH Automotive Services
Richville, Michigan, USA