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International Automotive Technicians Network
Re: Consumer Assistance is broken, my opinion. What's yours
Posted to Emissions Forum on 12/7/2004

I think the real problem lays in less than stellar management. I have been told they put all of the incoming aps in a pile, then focus on them all at once. So, when the aps are piling up, no CAP cars for you. When they focus on them, a ton of approvals go out ... Login to read more.