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International Automotive Technicians Network
Re: Blameology: who owns what problem in a repair
Posted to Industry Issues Forum on 4/16/2010

Yes, and yes. BTDT, and it is the right way to go.

The shop in question is somewhat unorganized to put it in the best way possible. I think in this particular situation there was an ongoing relationship with the customer and that this relationship had a calc... Login to read more.