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International Automotive Technicians Network
Re: How do you explain this to a customer?
Posted to Industry Issues Forum on 6/3/2008

I don't like being called a crook, so I think I would make only one attempt at explaining that the dealer's quote was for a different work scope than ours, and that we wouldn't replace only the disc.

I'm not sure that I'd want as a "customer" someone who que... Login to read more.