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International Automotive Technicians Network
Re: Are parts stores part of our poor image problem?
Posted to Industry Issues Forum on 5/14/2005

Hi Damon: The only estimates I do is to give the customer a heads up on what he is looking at for a bill on the job that is in the shop. I hate the 5:00 supprise,when they come to pick the car up and the bill is more than they thought it would be.

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