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International Automotive Technicians Network
Re: Whose car is it???
Posted to Industry Issues Forum on 4/19/2005

Hi Dwight

It's the customers car, they decide what service and repairs they wish to pay for, but if they wish to hire my shop I decide the repair procedures and parts to be used. I don't allow customers to tell me how to repair their cars, just as I wouldn't... Login to read more.