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International Automotive Technicians Network
Re: Customer (mis)perceptions.
Posted to Industry Issues Forum on 7/21/2004 3 Replies

Todd, just curious and a couple of questions popped up in my head.

What is the purpose of prequalifying the car in the negative? Is it not that purpose of the test to make the call? Would the customer feel that you had already failed the car in your mind? Wa... Login to read more.

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