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International Automotive Technicians Network
Customer (mis)perceptions.
Posted to Industry Issues Forum on 7/21/2004 13 Replies

Just had one that left me shaking my head. Lady comes in for a smog check. Service writer asks her about history of service, last tune, how is car running, etc. Gal says no problems. Service writer then notices high mileage (203,488 miles on 93 Toyota Corolla)... Login to read more.

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