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International Automotive Technicians Network
Re: Customer complaint poilcies?
Posted to Industry Issues Forum on 11/20/2002

Gary,

A BIG AMEN (from someone who's been doing it as long as you, thinks he's good also and, therefore also knows very well that "Sometimes you eat the bear and sometimes - thank God, fewer and fewer times as the years go by - the BEAR EATS YOU !)

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