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International Automotive Technicians Network
Re: The Mercedes-Benz Effect
Posted to Open Discussion Forum on 3/21/1997 1 Reply

I THINK I UNDERSTAND WHAT YOU ARE GETTING AT. I HEARD IT LIKE THIS: WE, AS TECHNICIANS ARE SUBCONSIOUSLY(sp?) TRYING TO WIN OUR CUSTOMER'S FRIENDSHIP OR APPROVAL, BY GIVING OUR WORK AWAY. THE PROBLEM WITH THIS THEORY IS IT NEVER WORKS. THE CUSTOMER ALWAYS LOO... Login to read more.

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