× Auto Repair Pros Member Benefits TechHelp Knowledge Base Forums Resources My iATN Marketplace Chat Pricing About Us Join Industry Sponsors Video Members Only Repair Shops Auto Pro Careers Auto Pro Reviews
Join Now
International Automotive Technicians Network
Re: Accountability
Posted to Open Discussion Forum on 5/23/1999

HERE HERE!

Let ma add a phrase that rings through my head when customers get cranky, and sometimes slips out I'm afraid:

"MY vehicle is fine. I have a ride home. YOU are the one with a problem. Do you want me to look into YOUR problem?" Login to read more.