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International Automotive Technicians Network
Prev Professional Automotive Repair Technical Discussions for June 23, 2004
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Open Help Requests for All Makes and Models
Help Request Answers
1992 Acura Vigor GS 2.5L condensor fan /and radiator fan relays VIN: JH4CC2659N
hi everyone, we have an acura vigor that, at speeds over 20 mph., you hear the condensor fan relay and radiator fan relay click when you accelerate and click again when you deccelerate. the system seems to work fine and the customer has no performance complain...
1996 Acura TL 3.2L MIL Lamp on, Won't comunicate VIN: JH4UA3652T
Vehicle came in for emmsisions test but failed due to MIL lamp on and no comunication with computer. We have had this car in several times before and had no trouble communicating with the computer previously. I pulled codes manually with test conector under pa... Trouble codes: 8 (not listed in alldata for this car but other acuras is a tdc sensor)
1995 Buick LeSabre Limited 3.8L Temperature Blend Doors VIN: 1G4HR52L5S
This is a high mileage car but is in very good overall condition. The customer says the A/C works fine until he shuts the car off. Upon the restart, the duct air gets hot then after a few moments gets cool again. (NOTE, the air is always discharged at the corr...
1997 Buick LeSabre Custom 3.8L Misfire VIN: 1G4HP52K2V
This car will exhibit a slight missfire under load for 2 - 3 seconds, the missfire counters will read 2 - 4 missfires on random cylinders, it may show 2,3 on one roadtest then 1,5 on another there is no consistancy, there are no missfire codes or history missf...
1991 Chevrolet Lumina 3.1L No Start VIN: 2G1W154T9M
This one is baffling us. Starts and runs fine. Will not stall. If you let it sit for 45 min to an hour it will not restart. Does not have spark or injector pulse. Has fuel and fuel pressure. Scanned with snap on 2500 found no codes or faults. Followed troubles...
1991 Chevrolet Astro CL 4.3L long crank VIN: 1GNDM19Z3M
the ecm is slow to energize the fuel pump relay at times. checked powers and grounds and inputs from the ignition switch. sometimes it takes over five seconds of cranking before the fuel pump relay is energized. i watched the input on a graphing meter and as s...
1994 Chevrolet C1500 Suburban 5.7L Heater Core VIN: 1GDEC16K3R
I Checked On Alldata For A TSB Regarding Repeated Heater Core & Or Radiator Failures. It Did Have One Which Related To Stray Electrical Current In The Cooling System. There Was Also Mention Of This Being Caused By Electrical Devices That Are Mounted On The Rad...
1997 Chevrolet C1500 5.7L Surge, Misfire VIN: 2GTEC19RXV
I have previous worked on this vehicle. Originaly came in for a stall. Ended up replacing fuel pump because of the conector inside the tank had shorted out. About three weeks later, truck came back with a miss or surge at cruise . No codes were found. Went for...
1997 Chevrolet Camaro Z28 5.7L water pump drive VIN: 2G1FP22P6V
Hello all, Have this camaro that came in for water pump not circulating enough coolant. Changed the pump and now the drive is leaking oil. The bearing was bad in the back of the original. Tore it back down and replaced the drive seal with same results it is ...
1998 Chevrolet S10 LS 2.2L Hesitation, Cuts out, Stall, MIL Lamp on VIN: 1GCCS1948W
Can anyone help?This truck was brought to us today and customer said it suddenly startde runing very bad.She left the vehicle behind our shop at a gas station.I went and drove it back and it runs great.MIL on code po122 tps.Freeze frame shows no tps reading bu...
1998 Chevrolet Cavalier Z24 2.4L timing chain VIN: 1G1JF12T6W
The car came in for an antifreeze leak and a steering groan.The steering groan was low fluid-no leaks found.The antifreeze leak was the water pump dripping with out any pressure on it.We replaced the water pump with a new AIRTEX pump.When the timing cover was ...
2000 Chevrolet Blazer LS 4.3L differential VIN: 1GNDT13W2Y
thanks for your help in advance this truck came in going into 4wd low intermidently we replaced the switch because testing it showed incorrect voltages from switch(we called a tech line to figure this out) we now have reference voltage in and out and no change...
1992 Dodge Caravan LE 3.3L Poor Idle Quality, Hesitation, Stall VIN: 2B4GH55R8N
Customer replaced the alternator on this vehicle. Ever since the vehicle has a poor idle and hesitates when first accelerating.On occasion it will also sometimes stall. I checked for codes and found none.
1995 Dodge Neon High Line 2.0L MIL Lamp on VIN: 1B3ES42C2S
MIL light stays illuminated and the DTC code 31 is stored. We have ran flow chart tests and they tell us to replace the EVAP solenoid, however we have tried a new one in addition to a removed one from another neon and we keep getting the same code. The solenoi... Trouble codes: 31 (Evap purge flow monitor failure)
1997 Dodge Ram 1500 Laramie 5.9L tcc VIN: 3B7HC13Z2V
Hey, having a problem finding this one. The truck came in with the CE lite on with code P0740 (DTC 37)not seeing a rpm drop when commanding the engagement of the TCC. We run the test for the code which had us to replace the soleniods. We still have no TCC enga...
1999 Dodge Dakota 3.9L Front Left Caliper VIN: 937HLN6X5X
The front left brake caliper remains aplied with the brake pedal released. After 5 to 10 minutes it desaplies. It hapens frequently when the brakes are hot. I changed pads and brake fluid and the results were negative.
1999 Dodge Ram 1500 Van 3.9L Misfire, MIL Lamp on VIN: 2B7HB11X2X
This vehicle came from another shop It had a misfire and check engine light on. Had code p0303 cyl #3 misfire. They replaced wires.cap, rotor and plugs and injector for that cylinder. We scoped ignition system and did cylinder balence test and found cylinder d... Trouble codes: 303 (cylinder 3 misfire)
2000 Dodge Durango 4.7L hydraulic pump motor VIN: 1B4H528N7Y
I have this 2000 Dodge Durango that came in with the ABS and red brake lights on always. I am familiar with the rear speed sensor problem as we have replaced many of these. Usually when this sensor goes, the speedometer will stay on "0" until you reach about 1...
1990 Ford E-150 Econoline Custom 4.9L Poor Idle Quality, Stall VIN: 1FMEE11Y2L
This van does not idle as it should to low,is more of a problem when cold,but does it warm also,have checked powers grounds.Only sits code 18.There are no vacuum leaks,runs fine going down the road,o2 sensor switching as it should at cruise or idle.the voltage... Trouble codes: 18 (irractic ignition)
1998 Ford Windstar GL 3.8L Front Wipers VIN: 2FMDA5146W
HELP! This van has had high speed only on front wipers ever since I've known these people. They decided to fix it finally. It had a code B1467 for shorted motor when it came in. I cleared that and checked relays at under hood fuse panel. Tested wires from rela...
1995 GMC Jimmy SL 4.3L 1-2 shift VIN: 1GKDT13W4S
Trans will not upshift when cold for about 1/4 mile. Once it does it's okay for the rest of the day. No codes present. Using Snap On MT2500, under trans data, TPS out of range parameter reads yes. TP delta reads no. Under engine data TPS out of range reads no....
1996 GMC Jimmy 4.3L No Start VIN: 1GKDT13W6T
This Jimmy came in on the hook for a no start. Customer reported it had run poorly the previous day, and thought it was poor fuel. Fuel filter was changed , but didn't help. I confirmed the no start, pushed it inthe shop, turned the key and it fired up. road t...
1998 GMC K3500 Sierra SL 6.5L Stall VIN: 1GDJK34F6W
Hi folks,have a 98 GMC diesel here that runs for a few minutes then dies.I replaced the fuel filter thinking maybe it was plugged,then had a heck of a time to purge the air out of the system.Turned out it was pumping mostly air,just as if it were out of fuel (...
2000 GMC C2500 Sierra SL 5.7L No Start VIN: 1GDGC24R0Y
It turns over OK, but truck does not start. It has 49.5 fuel pressure. I don't see any problem with the spark, checked it on the scope. I checked the pulse at the injectors; didn't see any problem. To start the truck, you have to put the battery on a charger (...
1995 Hyundai Elantra GLS 1.8L ECM/Fuel Injectors VIN: KMHJF33M4S
Vehicle died in our parking lot. 60 Amp main fuse from battery was blown. Customer replaced blown fuse himself while in lot. Engine now cranks and will not start. After testing for good spark, fuel pump operation, and gas in the fuel tank, checked the injector...
1994 Isuzu Trooper S 3.2L Trans Light on VIN: UBS256W720
Transmision Fault code No 37 is evident.we are unable to establish what this code refers to
1990 Jaguar XJS 5.3L master cylinder VIN: SAJNW4842L
We had this XJS come in half apart from another shop for rear rotors & pads. The shop also said the calipers were bad. We found them to be fine. However after reassembly we found the problm is that there is no brake pressure to the rear coming from the master ...
1987 Jeep Cherokee 4.0L No Start VIN: 1JCML7822H
Hello to all. We have a strange one here. We have no injector drive, spark, fuel pump operation etc. If we supply a fused 12 volts to the orange wire on the aldl under hood (orange wire) we can start and the vehicle will remain running until wire is pulled or ...
2000 Jeep Grand Cherokee Laredo 4.0L Accessories VIN: 1J4GW48N5Y
Hi All, I have searched through the arcives and had no luck. We have this jeep and customer complains that while driving the instrument cluster goes dead, low fuel light illuminates and the windows quit working. Apparantly hitting the dash corrects the proble...
2001 Jeep Cherokee Sport 4.0L Surge, MIL Lamp on VIN: 1J4FT47S71
This vehicle came in with the listed codes. Also with the compliant of the dash gauges dropping out. Tested system all items functioning perfect TPS is .66 at idle 3.9 at WOT map is 4.5 KOEO and 1.6 at idle. Cleaned engine grounds on side of block, made slig... Trouble codes: P0121 (tps does not match map), P0123 (tps high), P1687 (Loss of MIC), P0702
1989 Lincoln Continental Signature 3.8L Mechanical VIN: 1LNCM9844K
Hi all. Need some advice on an AXOD rebuild. Trans was just overhauled a few months ago for a bad planet assembly. We installed all used hard parts. Now vehicle is back and planet assembly is blown again. Not sure if were missing something. We were advised to ...
1993 Mazda MX-3 1.8L Hesitation, MIL Lamp on VIN: JM1EC4341P
This is a used car traded in recently .Look's like all the tuneup part's are new under the hood .I have no codes with the Snappy scanner .Have checked tps,fuel pressure and o2's with gauge and vantage .I have experienced this twice once with the mil coming on ...
2001 Mazda 626 ES 2.0L Speedometer VIN: 1YVGF22C21
Thanks always for your help. Here goes. Ford Dealer/used cars brought this vehicle to our shop after they have replaced the speedo head and the drive gear speed sensor located at the right axle housing. We made contact with the closest dealer ... And that de...
1982 Mercedes-Benz 300D 3.0L tachometer VIN: WDBAB33A4C
This car is killing us. Mostly we have a serious lack of information about how this tach system works. This is a diesel engine. We have replaced the front crankshaft sensor, the instrument cluster, and the amplifier at the left front fender. I put my vantage s...
1986 Mercedes-Benz 500SE 5.0L Left Rear Brake VIN: WDB1260441
This is a Euro (gray) Model '86 500SE. Intermittently the left rear brake assembly overheats. Customer states generaly happens on long trips.(100+ miles) Testing with heat paint and a temp gun the surface temp diff. on the rotors is about 170 degrees F between...
1993 Mercury Sable LS 3.8L scanner VIN: 1MELM5845P
Greetings everyone, i am posting this for a friend. He hooked up his OTC Genesys 2002 scanner to this sable at 7:00 with the cable and ford adapter to the ford connector on the wiring harness of the vehicle ( DLC ). He left the car, with the engine off, key of...
1998 Mercury Grand Marquis LS 4.6L Misfire, MIL Lamp on VIN: 2MEFM75W7W
hi folks i have this mercury with a code 1299 the drivers complaint is it has a misfire i drove it an it goes in to a limp mode the computer then random cuts out clys. for over heating reasons when i hookup my scaner the reading for the ect is -8 degrees volt ... Trouble codes: 1299 (engine over heat occured)
1995 Nissan Maxima SE 3.0L Surge, Cuts out VIN: JNKA21065T
Good Evening Nissan Experts We have this Maxima that seems to have it rev limiter set too low. Whenever it reaches 2000 rpm, it starts cutting out and back in. It seems to be trying to maintain 2000 rpm no matter what we try. Alldata states that the injectors...
2002 Nissan Sentra CA 1.8L MIL Lamp on VIN: 3N1CB51D42
hi to all techs and thanks in advance for help this car came in check engine light on code p0051 checked all fuses ok 12v on o2 sensor heather & resistance on heather 5 ohms reset the system test drive the car no light came back to shop on restart light came b... Trouble codes: P0051
1995 Oldsmobile 88 Royale 3.8L blower and compressor operation VIN: 1G3HN52KXS
Hi this one is getting me.blower will not operate ac compressor will not energize there is no power to ac switch on the brown wire and no power to compressor relay on pink wire is there a conector some where from fuse panel on left side under dash to switch th...
1998 Plymouth Voyager 2.4L tcc VIN: 2P4FP25B9W
T.C.C. feels like it is appling and releasing, sort of like an engine miss. While watching scanner it shows tcc switching from on to off regularly. Even while it is supposed to be applied. The thing that gets me is even with key on and engine off, it switches ...
2000 Pontiac Grand Prix GTP 3.8L abs/traction control VIN: 1G2WR1213Y
Hi Guys, Got this headache in with the abs and trac control lamps on Ran flow charts to part that says install brakeout box. The first 3 codes listed were in history and only the co244 came back at first. After a run cycle we got the p1571c. This problem seems...
2004 Subaru Impreza WRX STI 2.5L MIL Lamp on VIN: JF1GD706X4
Hi any subaru gurus, I bought this car 3 months ago and all was fine until I got this check engine light with the obdII code p108 manifold presure high. I reset the code but it came back before I could get out of the driveway. I really don't want to take it to... Trouble codes: P0108
1997 Toyota 4Runner SR5 3.4L Hesitation VIN: JT3NH86R1V
1998 Toyota T100 3.4L Hesitation, Misfire, MIL Lamp on VIN: JT4UN22D6W
1997 Volkswagen Jetta GL 2.0L Reverse VIN: 3VWSL81H6V
Hello there everyone. I have this Jetta with a reoccuring problem with reverse idler gear. It lasted 9 months and 10,000 klms. Is this a common failure in these units. I found no other case histories or product bulletins on this. I have yet to disassemble the...
1988 Volvo 240 2.3L No Start VIN: YVV1AX8842
Hey volvo techs, I see alot of these 240's but I've never experienced this problem before, maybe you have. It came in with a complaint of a crank-no start. The tow truck driver was able to get it started for the customer by holding the pedal to the floor and s...
1998 Volvo V70 GLT 2.4L MIL Lamp on VIN: YV1LW5641W
Car came in with code p0111 - why? What exactly does this code refer to on a Volvo - I am not sure. Car runs fine, just the MIL lamp is on. Does it refer to a bad air mass meter? Thanks! Trouble codes: P0111

Fixes & Summaries for All Makes and Models
Fix/Summary Answers
1998 Audi A4 2.8L crank pully bolt VIN: WAUED28D0W
Thanks to eveyone who replied. We used the factory tool to lock the crank, got the bolt off easily. 4 out of the 5 responses said that they reused the bolt with no problems, so we went ahead and reused it. Went together great and out the door. IATN rocks!
1994 BMW 540i 4.0L 3-4 shift, code 100 VIN: WBAHE637RG
I want to thank all of those who sent a reply. As we thought form the begining, we needed a new trans, even our Shopkey send most of these transmissions were not rebuildable, but the used car lot insisted that we try. We have found a used trans and have it bei...
1997 BMW 740iL 4.4L Poor Idle Quality, Hesitation, Misfire, MIL Lamp on VIN: WBAGJ832XV
thanks to everybody who replied to my request. every body was right abount a catalitic converter. we replace it with original which cost $872.00 ea and we repair vacuum leak toward back of the intake and car runs fine now.. thanks again guys and girls.. Trouble codes: P0300, P0305, P0306, P0308.
2001 BMW X5 3.0i 3.0L temp control VIN: WBAFA53511
Thanks I got two good replies both different but both where necessary to fix the car. firsr off the mono valves where letting though coolant seem like the system uses blend doors and mono vales to control temp one this was done the cooling level was just a lit...
1990 Buick Century Custom 3.3L No Start, Hesitation, Stall VIN: 1G4AH54N4L
Had to wait for customer to come up with money to fix vehicle. Well I got some replies on the vehicle going into clear flood mode which it wasnt, and also on the maf sensor. What I could not understand was that I didnt have an injector pulse at all, so I was l...
1995 Buick Riviera 3.8L blower VIN: 1G4GD221XS
hello everyone thanks for all your help it turn out to be a bad blower control module
1994 Cadillac DeVille 4.9L Cuts out, MIL Lamp on VIN: 1G6KD52B8R
After two cam sensors we resolved the problem. It was the cam sensor. Not a short as the tree stated. Thanks for the replies. Almost all said the cam sensor. Trouble codes: P0041.
1999 Chevrolet Venture 3.4L oil filter gasket blown off from oil pressure VIN: 1GNDX03E9X
I would first like to thank everyone who replied to my help request. I was already in the process of removing the oil pan before I started my help request. After reading the replies I received, 12 out of 14 hit the nail on the head mentioning oil pressure reli...
1997 Jeep Grand Cherokee Laredo 4.0L fuel VIN: 1J4FX58VC6
Thanks, and sorry for the long wait to respond. Comp. problems... The majority of responses, suggested to take ecm to get checked. Could not find anybody to check this jobber. So went to junk yard Bought one and install. Started right up. Thanks to everybody f...
1994 Dodge Intrepid 3.5L No Start, no comunication VIN: 1B3ED56FOR
well heres another one for the books. after disconecting all sensors powerd by the PCM. i found the volts to vary just a tiny bit.also all the grounds at the sensor from the PCM read .2,knowing all my outside ground were normal i figured either the PCM was sho...
1999 Dodge Durango 5.9L MIL Lamp on VIN: 1B4HS28Z9X
Had to replace computer, original iac must have shorted internal driver to cause an intermittant problem. Thanks Trouble codes: P0505.
2000 Dodge Caravan 3.0L No Start, Surge, Cuts out, Misfire, MIL Lamp on
Well this one was a first for me. Thanks to all of you who replied. Some of you suggested that maybe the fuel was contaminated, although it appeared fine at the time this was the problem. All we know for sure is that the fuel was contaminated, but we do not ... Trouble codes: P0171 (fuel system lean), P0300 (random misfire).
1990 Ford E-350 Econoline Custom 7.5L Excessive Emissions, Poor Idle Quality, Poor Fuel Economy VIN: 1YGF23R663
Thanks to all replies! Together we fix the otherwise unfixable. I reset the ecm, disconnected battery and examined ground connections at right rear of intake, they were loose. Tightening and clearing ecm made CO go down to .8% at idle and 1% at cruise (state l...
1997 Ford F-150 Lariat 4.6L P/S Pump VIN: 1FTDX1760V
Replaced pump with reman Motorcraft pump. Hopefully it was just a run of bad pumps. Thanks you all who helped.
1995 GMC C3500 Sierra SL 6.5L Excessive Emissions, Poor Idle Quality, Misfire VIN: 1GTHC39F6S
I must say I am sorry for not replying sooner. I had reset how my mail was being shown and did not see the replies. I called the customer today and he said the truck has been running great. For Steve and Paul from Ontario, Patrick from B.C. and Mark from Newfo... Trouble codes: 18 (camshaft reference pulse), 35 (injector pulsewidth-short).
1996 GMC K1500 Sierra SL 5.7L MIL Lamp on, Code P0430 VIN: 2GTEK19ROT
Client was given the choice to flush fuel injection system and clean the intake and was forwarned that it was just a temporary fix or replace the y pipe. client elected the flush, checked with them this week and check engine light is still out. will keep check... Trouble codes: P0430 (converter efficiency bank 2).
2001 GMC Yukon Denali 6.0L side mirror VIN: 1GKEK63UX1
Joe From New Jersey said Jeeps do the same thing. Replace the mirror insert. The customer said Whoa! When inform of the price. Will consider and get back to us at a later date. Thanks Joe and Iatn. P.S. The mirror has a defrost mode built in to it and becomes ...
1999 Hyundai Sonata GLS 2.5L MIL Lamp on VIN: KMHWF35VOX
sorry that I do not have a proper fix for this vehical. I phoned Hyundai Canada directley, and found out that this car was imported from the U.S.. Because of this, they are offering no help with our concerns. They will not perform any recalls or campains for t... Trouble codes: P0154 (front 0-2 circuit inactive bank 2).
1997 Infiniti Q45 4.1L antitheft system VIN: JNKBY3100V
car was sent to nissan dealer and the anitheft was reprogrammed and car was fixed it is true when these vehicle sit in garage and battery runs down the anitheft needs to be reprogrammed after computer losses memory...
1997 Jeep Grand Cherokee Laredo 4.0L Poor Idle Quality VIN: 1J46758S4V
i checked the iac motor circit and found no short tps volts were high test the way dealership test to make sure i was not trowing parts on at the end it said to replace tps that what i did jim Trouble codes: P0505, P0123.
2000 Lexus RX300 3.0L MIL Lamp on VIN: JT6HF10U1Y
Mass air flow sensor fixed this car. I have to quit overlooking these. It seems like alot of manufacturers are having trouble with them. hanks for the help. Glenn Trouble codes: P0171.
1999 Other European F355 3.5L air bag VIN: 2FFXR48A8X
No, I did not fix this vehicle. However I did get some useful information. The early 355's air bag light could be reset per my manuals procedure. Unfortunately, the newer cars need to be reset via the Ferrari factory tool. My customer will most likely make is ...
2000 Pontiac Grand Am SE 3.4L steering
Replies included bad hubs and steering shafts. Customer has not yet returned with vehicle for repairs. I believe the problem could be in rack but not too sure. Thanks for everyones time
1998 Porsche 911 Carrera 3.6L Clutch VIN: WPOCA2997W
Well I was hoping for a magic bullet on this one, but there is none. I received 3 posts and all said pull the engine and tranny,seperate and fix what's wrong. Thanks to Ulrich, Carl and Ricky for their help.
1993 Saturn SW2 1.9L Excessive Emissions VIN: 1G8ZJ8573P
Thanks for all the great replies and they were very helpful. One talked about EGR staying on to long, one about leaking injectors, and among other info a prom update. The final fix was a broken vac line between the vapor canister and the purge valve. The valve...
1997 Subaru Legacy Brighton 2.2L transfer case? VIN: 4S3BK4252V
Thank you to all who responded, we thought the suggestions were great!! We felt the problem was in the transfer case as well. Our customer is out of town for another month, we will contact them with the info and proceed from there. If any interesting issues ap...
1984 Toyota Cressida Luxury 2.8L Excessive Emissions VIN: JT2MX63E8E
Hi guys. This Cressida gave me a hard time. Check the pcm, wiring, Tps switches, Ect, for vacuum leaks to no availe. 2 responce said to clean the vane air flow contacts with and eraser. thanks but didnt work. Did noticed if you would push the VAF door about 5m...
1993 Toyota 4Runner SR5 3.0L MIL Lamp on VIN: JT3VN39W8P
Sorry for the late post. I did compression and found #3 cyl a little lower than the rest. Cust declined any more work so we are done. Thanks for all the replies, you are all a great help. Trouble codes: 26 (rich exhaust).
2003 Toyota Matrix 1.8L Charge light
Customer returned one month later.We installed a remaned OE alt. Daylight running lights will turn off if the charge light glows to save battery power.In this case the system was charging nornaly, But the light was indicating a malfunction. Disconecting the ...
1999 Volkswagen Jetta GLS 2.0L Poor Idle Quality, Hesitation, Misfire VIN: 3VWSC29M1X
good evening: i had several replies. i did all that were sent to me, and nothing fixed the vehicle. i have now ordered a new air flow meter. maybe the new one i had in stock was defective.. if this fixes the car, i will let you all know... thanks very much for...
1999 Volkswagen Golf GL 2.0L No Start VIN: 3VWFB81H1X
hello, sorry for late post- had a vacation . The fix was simple - the coil assembly, together w/ power stage transistor. My mistake was to check it in old way, putting 0V or 12V on signal wire of power transistor through the test light. In my case I had decent...
2000 Volkswagen Passat GLS 1.8L MIL Lamp on VIN: WVWMA23B9Y
I looked for vacuum leaks with propane, but did not find any. he customer needed the car and took it. I think he is going to return it to the dealer. Thanks, Glenn
2001 Volvo V70 T5 2.3L p-d shift VIN: YV1SW53D61
Thanks to everyone who replied everyone said reload software and change trans fluid which is what we are going to do. The customer never returned for this service so I cannot report a fix. One thing to keep in mind is if you relaod software to reload the entir...
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