Barry Barrett KPIs, Goals & Selling Techniques - Des Moines
Posted to Industry Events Forum on 4/20/2017
Tuesday, June 20, 2017
Barry Barrett - All Day In Person Training
Animal Rescue League 5452 NE 22nd Street
Des Moines, IA 50313
Part 1: KPI and Goal Setting
8:30 am - 12:00 pm
Most shop owners struggle to develop and manage KPIs or use
performance information to make better decisions. This
program helps participants who are working to find
meaningful KPIs, get true buy-in to performance measurement
and use measures to drive improvement to reach targets.
This course is designed to help participants understand the
fundamentals of performance management, then successfully
develop, deploy, and manage meaningful KPIs for strategic,
operational, or program management.
Each participant will pick one KPI to work on and walk
through the goal setting process to create a plan to achieve
success for that goal.
Part 2: Service Advisor Training - Selling Techniques
1:00 pm - 4:30 pm
Most technicians and service advisors understand the
technical aspect of a vehicle at a level 9-10. The problem
is that the service advisor thinks a customer understands at
a level 5-6. The trust is that customer understands the
technical aspects at a level two. This disconnect in the
understanding of the vehicle puts the customer in fear mode,
and therefore they do not make good choices.
In this class, service advisors will learn to communicate by
using level two selling techniques that will help put
customers at east and improve relationships, so they will
make better decisions regarding the care of their vehicle
which will lead to higher sales and therefore more profits.
For more information, please visit http://member.asa-midwest.org/events/details/des-moines-chapter-meeting-two-part-kpi-goal-setting-and-service-advisor-training-716
Sheri Hamilton Manager ASA-Midwest / VISION HiTech Training & Expo Kansas City, Missouri, USA
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