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International Automotive Technicians Network
Barry Barrett KPIs, Goals & Selling Techniques - Des Moines
Posted to Industry Events Forum on 4/20/2017

Tuesday, June 20, 2017

Barry Barrett - All Day In Person Training

Animal Rescue League 5452 NE 22nd Street

Des Moines, IA 50313

Part 1: KPI and Goal Setting

8:30 am - 12:00 pm

Most shop owners struggle to develop and manage KPIs or use performance information to make better decisions. This program helps participants who are working to find meaningful KPIs, get true buy-in to performance measurement and use measures to drive improvement to reach targets.

This course is designed to help participants understand the fundamentals of performance management, then successfully develop, deploy, and manage meaningful KPIs for strategic, operational, or program management.

Each participant will pick one KPI to work on and walk through the goal setting process to create a plan to achieve success for that goal.

Part 2: Service Advisor Training - Selling Techniques

1:00 pm - 4:30 pm

Most technicians and service advisors understand the technical aspect of a vehicle at a level 9-10. The problem is that the service advisor thinks a customer understands at a level 5-6. The trust is that customer understands the technical aspects at a level two. This disconnect in the understanding of the vehicle puts the customer in fear mode, and therefore they do not make good choices.

In this class, service advisors will learn to communicate by using level two selling techniques that will help put customers at east and improve relationships, so they will make better decisions regarding the care of their vehicle which will lead to higher sales and therefore more profits.

For more information, please visit http://member.asa-midwest.org/events/details/des-moines-chapter-meeting-two-part-kpi-goal-setting-and-service-advisor-training-716

Sheri Hamilton
Manager
ASA-Midwest / VISION HiTech Training & Expo
Kansas City, Missouri, USA