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International Automotive Technicians Network
Service Writer needed in West Little Rock
Posted to Classifieds Forum on 10/7/2013

Job description We are looking for a service advisor to join our team and help provide world class customer service. A service advisor's job includes greeting customers in person and on the phone, answering their concerns in a manner that instills confidence in our operation, and recording their concerns in a clear manner for the technicians. You are also tasked with building estimates, sourcing parts, and contacting customers to convey their service and repair needs. Why work at Parkway? 1. Entrepreneurial Environment- Parkway is a small but growing business where you aren't just a tiny cog in a giant machine -- your opinion and input matters! We provide online training from some of the industry's leading trainers, and for the right team members, we will fly you to California for hands on / in-depth training with some of the best service advisor in the world. 2. Compensation- We have competitive pay with significant room for growth. Weekly and monthly bonuses are based on shop-wide performance to encourage teamwork, and there is a guaranteed base pay that remains above the industry average. Benefits include Health / Dental / Disability / Life insurance, Paid vacation and holidays, 401K with company match, and more. 3. Expert Staff-- We have an L1 Master Technician on as our shop foreman, the owner is a Master Certified technician and holds a degree in Automotive Management. Our team is equipped with industry-leading diagnostic equipment. 4. Mentoring -- We provide on the job training that you get directly from our existing world class staff. We truly believe in mentoring -- we show you how to do things rather than tell you how. We'll help you out with your struggles and recognize / reward your successes! We set attainable goals and provide you with the tools and training needed to achieve those goals. 5. Clean, modern shop- Our waiting area is clean, inviting, and equipped with flat screen TV's leather seating, and free wifi. To make it easy for customers to do business with Parkway, we have complimentary loaner cars, free shuttle service to and from the shop, vehicle pickup and delivery, and we also have an industry leading 2-year, unlimited mileage, warranty on all parts and labor. 6. Low Stress/Fun Environment -- Life is too short to not love what you do! This 'style' is what leads to long-term, happy team members.

Desired Skills and Experience What we're looking for: 1. A heart for service -- We prefer candidates have at least 3 years of experience in some form of customer service, and more importantly, that you enjoy working with your customers. 2. Ethical Strength -- You must never put money ahead of the people you serve. A strong sense of right and wrong are of the utmost importance. 3. Computer Skills-- Strong keyboard skills (30wpm minimum), proficiency with Microsoft Office, and experience with smart phones / tablets. 4. Phone Skills -- The phone is often the first contact we have with our potential customers -- and if we aren't well-spoken or can't help that person appropriately, it is also the last. 5. Sales Skills -- At Parkway, we do not ever recommend services that aren't needed, However, you should always be able to explain the importance of the services recommended by our expert technicians. 6. Proper Hygiene -- A service advisor is the face of the business and the primary point of contact for 90% of customers. A clean and professional appearance and workspace is a must. 7. Prioritizing Abilities --We are a busy shop. Phones are ringing, customers are coming and going, vendors are making deliveries, technicians need your attention, and more. The candidate for this position must be comfortable in a fast-paced environment where many things demand your attention at once. 8. Clean Driving Record -- You will be test driving cars with customers and occasionally helping pick-up or deliver cars. A clean driver's record is a must for this position.

Michael Davidson
Parkway Automotive Service
Little Rock, Arkansas, USA