[snip]

[...trimmed text...]

[snip]

As long as the customer is allowed full control and veto power of the maintenance, diagnostic and repair processes, you will find me among that group, not because _I'm_ a f**kup, but because _they_ are, and yet _I'm_ being held directly responsible, because my signature is on the last _legitimately_ passing VIR.

Sincerely,

Michael Barry
Technician
Quick Stop Smog & More
Sacramento, California, USA