Posted to Emissions Forum on 10/13/2012
Re: Enabling Criteria HUH!
STAR was conceived to allegedly rate inspection performance,
not diagnostic and repair performance, and I never
officially inspected the vehicle, at least in a 'smog-check'
sense. The customer already knew (or had been told
elsewhere) that his car would automatically fail for the MIL
portion of the inspection, so he brought it to us to 'fix
It is probably universally true that people prefer paying
for positive results rather than negative information, but
it can get pretty ugly in my experiences here.
"I don't even know why I decided to let you fools check my
car. I already know it need the same thing as last time: a
tune-up, a sensor, and a caddilac converter. I don't know
why you want me to pay $85 for nothing except hook up the
dynostic machine, punch a few buttons, and read me the
printout. The Autozone dude did that for free last year, but
he ain't there this time."
My boss/service writer takes the brunt of it, but I get the
'privilege' of dealing with the vehicles.
Quick Stop Smog & More
Sacramento, California, USA