Danny,

Yeah, that 'demand a refund for failing my s**t when it just passed somewhere else' game happens to my shop as well. I usually hear about it from my boss; he tells me about it after they leave in a huff, since he invariably laughs in their face and tells them that they are more than welcome to file an official complaint. Curiously, there have been no takers ...

Later!

Michael Barry
Technician
Quick Stop Smog & More
Sacramento, California, USA