Posted to Emissions Forum on 6/8/2012
Re: FREE DIAGNOSIS AT AT AUTOZONE
Yeah, one of my run-ins with a 'certified parts
professional' happened several years back, but I can still
remember most of the details.
I diagnosed a MIL/smog failure on an old carbureted GM
product and arrived at the conclusion that the TPS was bad
using a scanner and scope to retrieve the DTC and perform a
voltage sweep test on the sensor. Customer declined the
repair, paid for the diagnosis and left.
He then returned about a half hour later, yelling and
causing a scene because we are ripping him off, "selling him
s**t he don't need". My service writer was able to calm him
down enough to determine that the Autozone a few doors down
was the source of his anger.
I called the store and identified myself, asking what had
happened. The guy on the line immediately laid into me,
telling me essentially the same thing as the customer. I
started getting angry as well, but was able to determine
that he had punched in the vehicle application and part
description, come up with no part number, and concluded that
I had bulls**ted my way through the diagnosis in an attempt
to sell the customer a part that didn't even exist on that
I asked him if he'd like for me to come over there on my
break and have a little pow-wow over the subject, but in the
end, nothing useful came of it, and he was gone within a few
months, probably to another Autozone.
Quick Stop Smog & More
Sacramento, California, USA