Rocky,

Your sensible recommendation of noting the reason behind the 'repair' works fine if the job turns into a complaint, but does nothing to explain the situation to someone among the 'powers that be' who is remotely viewing the VID, and using the data that pops up on the screen to make important 'decisions' about the quality and/or integrity of the technician. Of course, I'm talking about repair performance, follow-up pass rate, and all of the other personal statistics that are kept on techs (I don't have a problem with statistics, I have a problem with the false significance placed on them when they are based on incomplete information).

Take care!

Michael Barry
Technician
Quick Stop Smog & More
Sacramento, California, USA