I can't speak for anybody else, but we are open from 8am to 6pm Mon-Fri with an hour off for lunch. We take a lot of Monday holidays off and all "normal" holidays off. I've found it really good for shop morale, especially since we started making the holidays paid. Trust me, paid holidays are no easy task.

I think it's a lost cause to try to "change the industry" because it's so highly fragmented; all we can do is change our own shops and hope it rubs off. Maybe somebody will think, "That's a good idea." or something.

After all, it's my opinion that the only ones interested in bettering their shop(s) are the ones that communicate with other shops by way of either industry gatherings or online forums (or both). Ostrich-like shops will pretty much stay the way they've always been. Sadly, that's a lot of shops.

Larry Bloodworth
Technical Information Specialist/Technician
Tanner Transmissions
Draper, Utah, USA