
License or not License
This is a very hot topic and again this morning I am
reading about technician licensing. ASE is not the solution,
they are still a business that provides some sort of
certification and someone stating that you know what you are
doing on paper. I have been testing for 29 years and in the
industry for 35 years and when you look around the room at
the testing centers you can see who is struggling and who is
not. We have guys who can ace tests ( certified master test
takers) and are lucky to know which end of a screw driver is
down and good techs who struggle with the testing. We don't
have a uniformed standard for technicians. It should be
paper and hands on. I have worked for dealers, independent
repair shops and as a trainer and the training between the
two is light years apart. Dealers are product specific and
independents cover a broader range cause of what we have to
deal with. I have seen first hand the dealers are about the
bottom line (aren't we all) and it seems they have forgotten
about pride and quality of service. why pay a top flight
tech who will fix it right the first time when you can hire
two to three tech grads for $10 an hour with minimum
experience for the same price and not even come close to the
experience level of the master tech. How many times have we
seen an inexperienced tech put 12 volts to a PCM ground or
injector driver and let the smoke out of the computer? Oops
$1000 mistake. That directly affects the quality of service
giving us a bad name, they don't get it. Same goes for the
shyster independent, but for him and we have all seen it, he
can close up shop and open up in a new location under a new
name and continue to offer the same low standard of service
as he was doing before with relatively low to no
consequences. That is the guy I want to put out of the
industry cause he gives us all a bad name. Trade schools are
another issue, I have sat on and advisory counsel for a
major trade school and like everything else it is still a
business. These students who pay 25-35k for a quality
education they just are not getting it. Look at the
credentials of the instructor, unlike public schools
teachers have to have a college education with a masters (
yes they have there problems) to be able to teach in the
classroom and they will make 100k plus a year. Trade schools
offer 40% less compensation with a few ASE requirements and
they are in. Don't get me wrong there are some talented
instructors but the schools need to be 100% but these are
the instructors teaching our future techs. As silly as it
sounds part stores are also part of the problem. Roll into
the part store with your CEL light on, have him plug into
the car, sell you the part for the code listed and the car
is fixed! Not really, that kind of diagnostic skill from a
minimum wage counter person that was putting pickles on a
shelf the week earlier shows that anyone can do what we do.
we all know that is not the case especially when the CEL
light comes back on three days later with a possible high
dollar part that did not fix the car. At that point what is
the value of a highly trained professional and who is that
guy? With that said we see what is being turned out and I
have seen this personally. With technology going in the
direction it is going, top flight techs need to receive top
compensation. These are the guys who will tutor and mentor
our future techs. If licensing was to happen it would have
to be stringent. The plus would be the motoring public would
feel confident that the techs have gone through rigorous
training to get the job done right as long as this does not
put a heavy financial burden on the technician. There also
has to be enforcement! Without enforcement it is a waste of
time and money. In the state of Newyork shops are required
to registered, what does that mean? Not a whole lot.
Customers have to file a complaint DMV and in most cases
they won't. Shops cannot file a complaint of shotty
workmanship or ripping off a customer, it has to come from
the customer. Once again lack of enforcement. So should
there be licensing? i would have to agree only if it can be
managed correctly that includes Technicians being assessed
correctly for there level of ability..This is just my
opinion on some of the issues at hand that need to be looked
into and there are many. This has to be addressed, who is
that guy? What organization is it ? Why not use something
that is already in place and amend it to adapt to the needs
of the industry? I am sure if something was put up as a
viable option it would be accepted, not just licensing but
an association that the consumer can look into for someone
to service there needs? This is just my opinion on some of
the issues at hand that need to be addressed cause the true
motor head is retiring within the next 10-15 years if
something is not done soon our industry along with the
motoring public will be screwed........ Ron from New York ![]()
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