Posted to Technical Tips Forum on 9/23/2015
Re: Gathering Information
In a nutshell, combining awareness of cognitive bias into
overall situational awareness.
I see technicians and shop owners that are convinced that
the secret is in the "silver bullet", or "blue car syndrome"
(the fix for every blue car that does X, is Y, no diagnosis
needed or wanted).
I see shop owners and technicians that believe "it must be a
bad part" without consideration of any other contributing
I see cognitive biases that people don't even realize they
have affecting major personal and business decisions and
Awareness is the beginning of fixing this - that was the
main point of my linking the article and chart.
I am, sir, and thanks for asking! As always, do not hesitate
if I can be of assistance!
Pelham, Alabama, USA