August 6, 2014 Finding A-level techs may be difficult for more reasons than you think. Nathan from Pennsylvania and many other members shared their perspectives in the Shop Management Forum. http://autop.ro/7lN

Finding A-level Technicians
Sorry folks, this may be another of those dangerous posts where I throw out what's been rattling around in my head. I was looking at the classified forum today and seeing everybodys A-level tech wanted ASE Cert. tech wanted must be able to do all repairs

August 1, 2014 We've made some more improvements to the new iATN Search Engine, including better integration within our members-only area. If you haven't tried it in the past month, you can do so here: http://search.iatn.net/

We've also just uploaded a new video highlighting the new features available in our Smart Vehicle Builder for expanding your search: https://www.youtube.com/watch?v=0aRXnODYIJY

To learn more about the features in the new search engine, please see: http://search.iatn.net/about



iATN's Automotive Knowledge Base: Vehicle-Based Searching

search.iatn.net Search our knowledge base of millions of real-world automotive repairs and discussions using the power of our Smart Vehicle Builder, by typin...

July 18, 2014 iATN President Scott Brown will be presenting at NACAT next week in South Carolina. Click through for the full details. We hope to see you there!


iATN for Schools @ NACAT 2014
Hello everyone, Next week I'll be presenting at the NACAT conference in South Carolina. My course will cover iATN, and how schools can utilize our services to benefit the instructors and students. We will cover many things, including our latest offering of Bus

July 7, 2014 Parasitic draw on a 2007 Volkswagen Jetta turns out to be a major challenge due to manufacture part # changes.


Parasitic draw on 07 Jetta
Here is an interesting story about a parasitic draw on a 2007 VW Jetta. The customer complaint was about a dead battery if the vehicle sat for more than two days. The vehicle already had a new battery in it when it got here...

July 1, 2014 iATN now has more than 80,000 active members, the largest number ever in our 19-year history. Members are located in 160 countries and collectively share over 1.9 million years of experience. Thanks everyone!

The full press release: http://iatn.me/7rR

iATN Membership Exceeds 80,000
BREA, Calif. — The International Automotive Technicians Network (iATN®), www.iatn.net, now has more than 80,000 active members, the largest number ever in the network's 19-year history. Members are located in 160 countries and collectively share 1.9 million years of experience on iATN.

June 17, 2014 Over the past two months, we have been working on massive improvements to our new search engine. We think you'll love it. To see what's new and improved, please see: http://iatn.me/7nQ

To jump in and try it out, see: http://search.iatn.net/


Massive Improvements to the iATN Search Engine
Hello everyone, For the past two months, we have been working to make some major improvements to our next generation search engine for the iATN Knowledge Base. These updates have been released steadily over the past few weeks, with the last of them launching t

June 9, 2014 An iATN member uses an outside-the-box strategy to solve a Nissan NERS Flash Failure. http://autop.ro/7lJ

This featured article comes from the latest edition of the iATN Review: http://autop.ro/7lO

In addition to this article, the Review covers the importance of following Chrysler WIM/SKIM module instructions which override traditional SI; a few electrical troubleshooting articles covering parasitic load analysis; short circuit analysis and starter motor diagnosis. We also have a couple fluid leak articles covering the BMW N52 and a Ford Escape trans-axle. And finally, a couple of really good shop management articles covering how to find A-level technicians, and a new twist on shop meetings.


Nissan NERS flash failure
This 2011 Altima came from one of my other stores for a pcm re-flash due to a P0101. I checked the cal id and matched it to the TSB. I log into Nissan site and purchase file. 2011 cal id from nissan I set up my battery maintainer and turn odd all acc's, char

May 28, 2014 A discussion with some great tips for common shop management communication challenges. http://autop.ro/6Nf

How to get correct and precise story from tech to invoice?
I am anxious to see how other shop owners/managers handle this. A chronic problem I have witnessed from the day I started working in dealers and then onto my own shop is a disconnect from the service bay to the invoice booker. How do other shops get a clear, w

May 21, 2014 Our latest poll asks, "Does your company provide fleet service?" Members can participate here: http://members.iatn.net/

Our previous poll asked, "Should Tesla be allowed to sell directly to consumers?" With 3,369 responses: 68% answered Yes, 21% Not Sure, and 11% No. There were also 362 comments: http://iatn.me/7fW

May 19, 2014 Details matter: A shop management discussion about paying attention to detail, leading to a positive experience for the consumer. http://autop.ro/6T2

It's not all about fixing cars... other details matter
Lately I've been thinking a lot about details and how important the seemingly unimportant things are. Two things have really brought this to my attention. The first is attempting to redo our shop website. In doing this I've looked at a LOT of websites, most of