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International Automotive Technicians Network
Re: The dreaded 'Service Advisor'
Posted to Open Discussion Forum on 2/11/2002

A good SA knows when to act as a shield between the techs and the customer, and also when it's time to get the two together.

IE: When a customer wants someone to vent at, that's the SA's job to deal with, NOT the tech. The tech needs to fix cars, not custome... Login to read more.