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International Automotive Technicians Network
The dreaded 'Service Advisor'
Posted to Open Discussion Forum on 2/11/2002 18 Replies

I'm currently involved in developing an "on-line" training program for Service Advisors. It's going to be 12 installments and we're finishing up #2. My own pet peeve is poor communication between SA's and techs. The customer talks for 10 minutes, the SA writes... Login to read more.

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