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Re: How do you say 'NO' to customer with a P.O.S.
Posted to Open Discussion Forum on 9/13/2000

Ted,

On occasions I get a POS in, not as many as I used to though. I've learned to give an estimate, usually a little higher than usual to cover unexpected stuff. I then discuss the estimate with the customer to make sure that we are communicating, Then I as... Login to read more.