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Re: The customer is upset and I understand why, BUT.
Posted to Open Discussion Forum on 4/5/2000 5 Replies

Hi Hal,

None of us were in your shoes, and I can only assume that you made a judgement call in the road test and fuel leakage repair. We have to start somewhere. You did the right thing, but, in hindsight, I strongly recommend a better line of communication.... Login to read more.

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