Direct-Hit™ is our award winning online diagnostic information service. Direct-Hit is the only product that combines real world short cut tests and quick fix information. Best of all it’s easy to learn and use. Click here to TRY IT NOW!
Direct-Hit™ is where technicians find fixes faster.
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Direct-Hit was created by Identifix to share the knowledge gained from 2.5 million calls taken through our industry leading Repair Hotline. • Direct-Hit offers fixes documented by our 37 factory trained, ASE certified master technicians.
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Tap into the knowledge generated from the 10,000 shops that call into the Repair Hotline each year. • Direct-Hit provides short cut tests that get to the fix faster than factory flow charts.
• Over a 1,000 new problems, tests and fixes are added to Direct-Hit each week. • Direct-Hit is your best source for continually updated solutions to what’s breaking on today’s vehicles.
Direct-Hit’s Preventive Maintenance Program with our customer friendly reports help sell preventive maintenance services for you by educating your customers on what needs to be done with an explanation of why each item is important. In addition, the Preventive Maintenance Plan provides your technicians with all the labor times and specifications needed to perform each Preventive Maintenance task in a separate easy-to-print report.
How do I subscribe to Direct-Hit?
Getting started is quick and easy. In 5 minutes you can have access to Direct-Hit. PLUS, we offer complimentary training that is convenient and interactive. NO CONTRACTS REQUIRED!

For more information and a FREE DEMO, give us a call at 800.745.9649 and talk to one of our Direct-Hit representatives.
“Real Direct-Hit customer comments”
“I would say on average, we generate an additional $5,000 per MONTH by using the Identifix preventive maintenance schedules.”
– James Sparks, Owner/Technician, iATN Member
Sparks Automotive, Glenn Allen, AK
“The combination of the Identifix Hotline and Direct-Hit have made us fearless in taking in virtually any car. Using Identifix gives us the confidence we need because we know we have a life-line if we get in trouble. And, Identifix is just like having on-the-job training. By connecting with someone at Identifix they are teaching us new solutions to many repair problems. We have realized that we require less training because we are constantly learning from the Identifix Master Technicians."
– Jerry Griebling, Owner and
ASE Certified Service Consultant, iATN Member
Jerry’s Auto Repair, Pullman, WA
 
 
 
When you need a second opinion, call the Identifix Repair Hotline™. It’s like hiring a specialist for EVERY make and supplying them with EVERY piece of data available to help your Technicians fix virtually ANY problem that comes into your shop. And you don’t have to put them on your payroll!

Technical Staff: 5 teams of Factory Certified, ASE Master Technicians answer 250,000 calls a year – ONLY on their carline specialty: GM, Ford, Chrysler, Asian and European Imports.

Resources: Access to over 9,000 original factory manuals for all makes 1980-Present, plus CD-ROMs and thousands of wiring diagrams!

Specialists Available: 7AM-7PM | Central Time M-F
How to Use the Repair Hotline:
1. Call us toll-free at 800.288.6210
Listen to the menu and PRESS 3 for the Hotline
2. We will ask for...
* Your subscriber number (area code & phone number)
* Vehicle info: VIN, year-make-model, engine size, mileage & brief problem description
3. Your call will be transferred to the appropriate Carline Specialist
At the end of the call, you’ll be given a reference number. If you need to call again on the same vehicle/problem, your call is processed as a Top Priority Call. If possible, the same Specialist will work with you so you can start where you left off.
Besides driveability,
we specialize in...
• Airbags
• A/C & Climate Control
• Anti-Lock Brakes
• Body Computers
• Component Locations
• Emission Failures
• No-starts
• OBD-II
• PROM-ECM Updates
• Ride & Traction Control
• Scope, Dual-Trace & Gas Analyzer Readings
• Service Reminder Lights
• Suspension & Alignment
• Technicial Bulletins - High Mileage
• Technical Bulletins - OEM
• Wiring Diagrams

Identifix is an industry sponsor of the International Automotive Technicians' Network (iATN).