Welcome to the WORLDPAC Difference... the Right Part at the Right Time.

WORLDPAC imports, distributes and delivers original equipment quality replacement automotive parts for the import specialty repair specialist. For over 40 years we have been offering the import specialist one source for over 25 Import and Domestic car / light truck makes, with more than 100,000 specific parts representing over 1,000,000 vehicle applications.

Same Day Service

80+ plus strategically located facilities in North America (US/CN/Puerto Rico) committed to delivering the right part at the right time. Our vast company owned fleet of vehicles and drivers provide multiple same-day deliveries to most major metro areas.

Nationwide Overnight Service

Along with our own multiple same-day service, WORLDPAC provides dependable and consistent overnight service to every address in North America.

Value Added Solutions

WORLDPAC is dedicated to being your premier parts supplier, as well as your complete business solution partner. We have programs to help you run the business side of your shop as well as technical training to help your technicians be more productive and improve your bottom line. Our experienced sales associates can assist you with all of your parts needs as well as being your business advisor. Our exclusive on-line catalog and ordering software is the most advanced system in the automotive industry. All of these services and solutions revolve around our most important asset. . . . . . Our customers.

Our Exclusive On-Line Cataloging & Ordering System speedDIAL

WORLDPAC's free proprietary on-line catalog and fulfillment ordering software is the most advanced system in our industry. speedDIAL has been in the marketplace over 12 years and boasts such features as:

• VIN Decoder- Allows you to enter the vehicle VIN and search for products unique to only that specific vehicle
• Shop Management Software: Integration with the leading Shop Management Software companies which saves time and reduces errors
• Message Center: Let's you e-mail your sales associate and receive the latest product updates
• Real-time Pricing: Access your cost and manufacturer's suggested list price
• High Resolution Digital Color Images: Improve accuracy by viewing over 50,000 detailed product color images
• Manufacturer's Links: Get the latest product information directly from the manufacturer's website
• Availability and Delivery: Real time inventory and delivery times
• Promotions: Exciting promotions are displayed routinely on speedDIAL home page
• Self Service Returns: Create your own Return Merchandise Authorization for faster processing and issuing of product credits
• Performance and General Purpose Products – New easy to find product sections for expanding performance and popular general purpose products such as tools & equipment, oil and fluids, shop supplies, etc.
• and much, much more….

World Class WORLDPAC Training Institute - WTI

The WORLDPAC Training Institute curriculum specifically addresses the three primary areas of running a successful business:

• Technical Training: Advanced car line specific training to help technicians successfully diagnose and repair late model import vehicles
• Business Development: Seminars cover practical automotive business management topics including Financial and Marketing subjects

All classes are created explicitly for the independent import specialist and cover topics which will assist them in growing and increasing their profitability. The seminars are taught by our own experienced automotive instructors.

WORLDPAC ASSIST PROGRAM:

WORLDPAC and Identifix have partnered to bring two convenient programs to assist technicians to properly diagnose vehicles more quickly and increase car counts!

http://www.worldpac.com/assist/

Customer Marketing Services - CMS

Acquisition Marketing

New mover Direct Mail Program: Targets customers that have moved in your area.
Customer Acquisition Program: Ability to identify targeted households in close proximity to your shop (coming soon).

Retention Marketing

MechanicNet: Increase profitable maintenance services and pull customers back on a regular basis.
Newsletter Program: Keep the lines o communication open with your clients.
Lost Customer Program: Recapture customers that have not been in your shop for the last 6-8 months (coming soon).
Shop Calendars: Keep your shop name fresh in the customers mind.
Customer Satisfaction Index (CSI): Telephone survey of the customers to determine their level of satisfaction.

For more information about WORLDPAC and other services we provide see our website at www.worldpac.com