Posted to Classifieds Forum on 11/24/2014
Technician Needed for Help Desk in Nashville, TN area
Summary of Position:
This is a call center based(telephone help desk) position
that assists Infiniti & Nissan dealerships with vehicle
diagnosis and repairs.
Answers TECH LINE calls from Infiniti & Nissan service
technicians and provide them with technical information on
the diagnosis and repair of customer vehicles. Collects
information and writes reports to document the
recommendations and repair. Will do database searching to
seek similar incidents and discuss diagnostics with other
team members. Interact with other professional staff.
Nissan and Infiniti experience is encouraged, but other
brand technicians can apply. Thorough knowledge in the
diagnosis and repair of cars & trucks. Well-versed in
the use of technical service manuals and scan tools. 5 or
more years of technical "hands-on" experience in auto
mechanics. Any and all formal technical training is a plus
(AA degree, trade school diploma, etc.). Certification as an
ASE Master Technician preferred, L1 certification highly
desired. Good interpersonal and communication skills. Basic
knowledge of computer word processing and ability to type at
a reasonable speed. High school diploma or GED.
Please email your resume to [...]
Located in Smyrna, TN; 40 miles southeast of Nashville.
Any relocation or travel is the responsibility of applicant.
Compensation: $24 - $28 per hour. Negotiable based on
specific duties and experience
Technical Information Specialist
Nissan North America, Inc.
Smyrna, Tennessee, USA