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International Automotive Technicians Network
Re: RO Writer support - waited two weeks for response
Posted to Shop Management Forum on 5/23/2016 1 Reply


I have been having tech support issues for about a year and a half. Thursday evening Window decided to forcibly upgrade us to "10" Friday morning we placed a "shop down" down call to have tech support upgrade our license on the server. I realize that this happened to a lot of shops on Friday and their tech support department got overwhelmed.

My problem is that we called at 8:15 am on Monday and we were told 40 minutes. Here I am at 10:45 am on Monday still waiting. Since R O Writer is now owned by Tire Kingdom, I believe that tech support is taking care of "their own" shops first.

RO Writer is undoubtedly the best software I have used but it isn't worth 2 cents if breaks and you can't get it fixed, especially when you are paying a monthly fee for tech support. I am deeply regretting my decision to purchase of this software.

I have previously recommended this software to other shop owners in my organization, but will no longer endorse it.

Gary Uhlman
Gary's Automotive
Laurel, Maryland, USA

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