Automotive Service Association (ASA)
A member-first organization
Established more than 50 years ago, the Automotive Service Association (ASA) is the largest not-for-profit trade association of its kind dedicated to and governed by independent automotive service and repair professionals. ASA serves an international membership base that includes numerous affiliate, state and chapter groups from both the mechanical and collision repair segments of the automotive service industry. These businesses strive to deliver excellence in service and repairs to consumers.
Motorists nationwide can identify ASA members by their red, white and blue ASA sign. Members may also be found using ASA’s popular online shop locator found in the Find Nearest ASA Shop section of the ASA Web site – www.ASAshop.org. This convenient tool includes maps and directions, and users may search for locations using ZIP code, city, state, shop name, shop type, or any combination of these options.
Mission
ASA's mission is to advance professionalism and excellence in the automotive repair industry through education, representation and member services. A complete list of member benefits can be found at www.ASAshop.org, or an ASA benefits portfolio can be downloaded at www.ASAOnDemand.com. For additional information about ASA, including past news releases, go to www.ASAshop.org, or visit ASA’s legislative Web site at www.TakingTheHill.com.
Code Of Ethics
The owners and managers of automotive service businesses that belong to the Automotive Service Association agree to adhere to a Code of Ethics. ASA's Code of Ethics is the automotive service industry's standard for professional business practices. By adhering to the Code of Ethics, members agree:
To perform high quality repair service at a fair and just price.
To use only proven merchandise of high quality distributed by reputable firms.
To employ the best skilled technicians obtainable.
To furnish an itemized invoice for fairly priced parts and services that clearly identifies any used or remanufactured parts. Replaced parts may be inspected upon request.
To have a sense of personal obligation to each customer.
To promote good will between the motorist and members of the association.
To recommend corrective and maintenance services, explaining to the customer which of these are required to correct existing problems and which are for preventive maintenance.
To offer the customer a price estimate for work to be performed.
To furnish or post copies of any warranties covering parts or services.
To obtain prior authorization for all work done, in writing, or by other means satisfactory to the customer.
To notify the customer if appointments or completion promises cannot be kept.
To maintain customer service records for one year or more.
To exercise reasonable care for the customer's property while in our possession.
To maintain a system for fair settlement of customer's complaints.
To cooperate with established consumer complaint mediation activities.
To uphold the high standards of our profession and always seek to correct any and all abuses within the automotive industry.
To uphold the integrity of all members of the Automotive Service Association.
For membership information, contact:
Automotive Service Association (ASA)
(800) 272-7467
E-mail: asainfo@asashop.org
Web Site: http://www.ASAshop.org
P.O. Box 929
Bedford, Texas 76095-0929
(817) 685-0225 fax